Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one but the request can be fulfilled if the reasons are as listed:
If you do not receive the product within the guaranteed time (45 days not including 5-7 day processing) you can request a refund or a reshipment. If you receive the wrong item, you can request a refund or a reshipment.
You cannot ask for a refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address, not being at home for delivery, not picking up the packages as requested)
- Your order did not arrive due to exceptional circumstances outside the control of Our Store (i.e. not cleared by your country customs, delayed by a natural disaster, showed “delivery” in the tracking system, shipped in your mailbox but was lost)
You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page.
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
We’d love to hear your thoughts.
If you are unhappy with your products, we will offer a full refund on all items you returned (exclude non-returnable items) within a few working days.
Shipments to your place maybe delayed by 5 – 7 days because of the weather.
To request a refund quickly and simply, please contact our Customer Service department:
CONTACT US FOR MORE INFORMATION
Availability: 9 am – 6 pm Eastern
655 NW Greenwood Ave, Redmond, OR 97756, United States
Contact: [email protected]
Please note: Aquarius City does not use your email for promotional purposes or disclose it to a third party.